Entries by Bronwyn

The Customer is Always Right. And for the duration of your speech, the audience is your only customer

    It has always been a challenge to maintain the view that the customer is always right – not just in speaking, but in business especially.  It can try the most patient and accommodating business owner or customer service professional. But if we can achieve it, maintain that view, go into our speaking with […]

[Quick public speaking tip] Watch the clock

One of the secrets of great speakers is their use of time. They know that if they have been given a time limit for their speech or presentation, that they will stick to that. Why? There are four very good reasons for us all to do the same, if we want to be successful.     Sticking […]

Steal the Show: From Speeches to Job Interviews to Deal-Closing Pitches, How to Guarantee a Standing Ovation for All the Performances

A powerful way to master every performance in your career and life, from presentations and sales pitches to interviews and tough conversations, drawing on the methods the author applied as a working actor and has honed over a decade of coaching salespeople, marketers, managers, and business owners Every day there are moments when you must […]